Refund & Returns policy

We offer a hassle-free returns and exchange policy for 7 days from the date of delivery, with an additional 5-7 days for the returned product(s) to reach us. In case of refund, the amount will be credited within 7 days to the original payment method. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, unless the items are returned individually or from multiple orders at the same time. In such cases, a reverse shipment fee of Rs 100 will be deducted per refund order. There is no reverse pickup fee for product exchanges.

Hassle-free product exchange with zero extra charges. Enjoy a smooth exchange process for your order—once confirmed, we’ll update you with the new delivery date.

• Pick-Up Attempts: Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, you will need to send it back to the company address at your own expense. Reverse Pick-Up is subject to the availability of the service in your area pin code.
• COD Orders: For COD orders, store credit will be provided within 1-2 working days from the day of return pickup to your registered email address/contact number. COD orders will have shipping charge of INR 149 irrespective of cart total and delivery location.
• Return Condition: Please return your product(s) in the same condition as they were shipped, with all original tags and labels intact. If the products are returned in poor condition or have been clearly worn, no refund will be provided.
• Refund Processing: Allow 7 days for the return to be processed and for the amount to reflect in your bank account. Please note that refunds/bank transfers are only applicable for prepaid orders/online payments made on our website.
• COD Payments: Payments made with the COD option will receive store credit equivalent to the amount paid by you after standard deductions of the reverse shipment fee, which can be used for future purchases.
• Non-Refundable Items: Reward points or store credits are non-refundable. Shipping charges, if applicable, are non-refundable.
• Customer Support: For any issues, get in touch with us at our customer support portal by sending a direct message on Instagram, writing to us, or sending a WhatsApp message. We are available Monday-Sunday between 10 am – 7 pm. All pending queries will be resolved on priority the next day.
• Order Cancellation: Cancellation of an order is only possible until the order has not been dispatched from our warehouse. Once dispatched, you can only opt for returns or exchange.
• Shipping Charges: Flat rate shipping charges of INR 100 will be applied for all orders below INR 1,999. This shipping charge is not refundable while return or exchange.
• Hygiene Standards: To maintain strict hygiene standards, we do not accept returns on certain product categories, including but not limited to accessories, sunglasses, perfumes, masks, and innerwear such as boxers, briefs, and trunks. URWAN may, at its discretion and without prior notice, change the products or categories to which this policy applies. Please read the returns policy while making a purchase.
• Any items purchased during a sale or promotions that include free products are not eligible for returns.
• Items purchased using Gift Card can only be redeemed into Gift Card again.